2) Photoshoot (not required if i am attending 1) 

1. Describe one quality needed in your work and why
   1. Quality needed is the ability stay focused and true to vision of the Public Service. 
   • v2 actual used: Technology - Using Educational Technology to allow students to be interactively engagement thereby bringing out the best in every child. 
   • v1: There are many initiatives (21CC, mp3, teach less, learn more) and frameworks (cyberwellness, 21CC, C2015) being rolled out in my Ministry that require us to rationale and make sense, perhaps even make more vivid and better than the original localized intent. The world is already so connected through the internet, why not push our initiatives and frameworks to benefit young children in developing as well as other industrialized countries? If by spending 1 dollar more can make millions of children everywhere learn better through the internet, I say just do it because it is what public service is about, for the benefit of the general public.  
2. In a few sentences, describe one definitive moment in your line of work
   1. To experience the joy of students having evidence based discussions and having them to tell their perspectives on how we can improve the learning and teaching practices. There is always something to improve on and the feedback fuels my service and work.
   2. I also recently created a suite of TEN mobile devices enabled simulations and i emailed Physics teachers in almost all the junior colleges, and some of them replied back about how the were able to incorporate them into their existing teaching and practices, just make me happy. Some of the teachers even suggested ways to customized the simulations to better suit their practices, that really is a rewarding experience knowing that busy teachers find value in the work and service that i provide.
3. In a few sentences, describe the person who inspired you
   1. Professor Hwang Fu-Kwun from Taiwan, Professor Francisco Esquembre from Spain and Professor Wolfgang Christian, USA are the 3 people's work and passion have inspired me to give away free and open sourced thousands of educational resources so that these simulations can be changed legally under the licenses of creative commons attributions and other compatible licenses like GNU. They are truly role models for me as they selflessly give their intellectual creations away for the benefit of all humankind, that the reason, I am who I am today, able to serve selflessly for public good. 
4. In a few sentences, give one way to encourage Singaporeans to pursue public service
   1. Once you can figure out 'why' you should be in the business of public service such as Ministry of Education like I have, you will be able to act beyond and do further then what is articulated and set yourself to achieve more lasting change for the benefit of all others, before self. 

3) Submission of self-taken photograph (not required since i am attending 1) and 2)

1. At least 300dpi: portrait style – upper body only; from the buttocks up (photo should not show the legs)
2. JPEG format
3. Should not be candid photo but professional-looking (see attached examples provided)
4. Those serving public in uniform should be in full uniform
5. Person should not fill up whole photo; there should be some space at the top, bottom and sides (about 2-3cm) - file size should be at least 1MB
6. Should be brightly lit – not taken in dark places.

4) Write-up for commemorative e-publication

1. What motivates you to serve/continue in your work?
   1. v2: 1. Make the world a better place for everyone. Just doing my humble part as an concerned citizen of the world by contributing to open educational resources, creating engaging and interactive computer models-simulations that support active learning for improving education all over the world. Thus my motivation is to serve students, teachers and the public with the well designed and customized simulations resources for the world, while being rooted in Singapore.
   2. v1: Make the world a better place for everyone. Just doing my humble part as an concerned citizen of the world bycontributing to open educational resources, creating engaging and interactive computer models-simulations that support self directed and personalized active learning for improving education all over the world, granting universal access to quality resources. This my motivation to serve students, teachers and the public with the well designed and customized simulations resources.  
2. How do you deal with difficult situations/customers?
3. Can you describe a memorable event in your working life/made an impact on another individual or something that left a deep impression on you.
4. One tip/advice for others to provide excellent service.
5. Any other thing you want to share?

2013 PS21 Distinguished Star Service Award Winner - Brinda Naid

Acknowledgement:

1. Mr Harnek Singh Vice-President/Director, Business Excellence, Singapore Technologies Engineering Ltd
2. Mrs Helen Lim-Yang, Principal Consultant ,Rohei Corporation Pte Ltd
3. Mr Yap Kim Wah, Deputy Chairman & CEO, Hyflux Caprica Pte Ltd

Serving with Heart

16. We have many public officers who are passionate about improving the lives of fellow Singaporeans. 133 public officers will receive the PS21 Star Service Awards this year.

17. Mr Lu Juncai from the People’s Association is one of them. His job is to promote and market Community Centre (CC) activities, courses and events, and encourage residents to sign up for CC membership. However, he has not let his job scope limit his service to the community.

18. One day, Juncai received a call requesting for financial assistance from a resident. Instead of passing on the request to his colleague whose job was responsible for financial assistance, he decided to meet the caller over lunch to understand his situation better. The caller was a 54 year old man who was single, suffers from kidney failure and was unable to work. With a listening ear and a better understanding of the situation, Juncai facilitated his colleagues’ and the grassroots leaders’ efforts to provide financial assistance for the resident. He sought to understand the factors behind the immediate issue, and took action beyond the scope of his duties. This brought about a better inter-agency and community response to provide the necessary assistance, to extend help with a heart to a resident in need. Thank you Juncai for doing so.

Conclusion

19. Many of our officers tell me that the work you do is deeply satisfying and meaningful, and you find fulfilment from making a difference to Singapore and our fellow Singaporeans – and that is why you are in the Public Service.

20. Besides the 18 agencies and 133 officers receiving awards this year, many front-line agencies and many public officers have done good work in the last two years to improve service delivery and policy responsiveness. I hope our award winners will inspire all of us to do even better.

video2
 

21. Today, we also come together to re-affirm the Public Service values of Integrity, Service and Excellence. To remind ourselves that we must work together as One Public Service, united by these values. To commit ourselves anew as a Public Service that works together with our fellow Singaporeans to build a better future for ourselves and our children. To dedicate ourselves to Working Together to Serve Singaporeans Better.

22. Thank you for your good work and dedication.